Support

Support

Android Mid accepts the following Payment Methods:

- Visa
- Mastercard
- PayPal
- Google Checkout
- Western Union
- T/T Payment

(Note: All prepaid orders will take longer to process because all checks must clear the bank first, including money orders. This is a precaution against fraudulent checks.) No C.O.D. order, please. International credit cards accepted.

Android Mid offers the following shipping methods:

USPS First Class

Takes 3-4 business days plus 1 day processing time.

USPS Priority

Takes 2-3 business days plus 1 day processing time.

USPS Air Parcel

Takes 7-14 business days plus 1 day processing time. Deliveries to Canada may take longer due to holds imposed by customs.

USPS Priority International

Takes 6-10 business days plus 1 day processing time. Additional delays may occur if holds are imposed by customs.

USPS Express EMS

Takes 3-6 business days plus 1 day processing time. Additional delays may occur if holds are imposed by customs.

UPS Worldwide Expedited

Takes 3-5 business days plus 1 day processing time. Additional delays may occur if holds are imposed by customs.

UPS Worldwide Express Saver

Takes 1-3 business days plus 1 day processing time. Additional delays may occur if holds are imposed by customs.

UPS Ground

Takes 1-5 business days depending on location plus 1 day processing time. For example, it takes 1-2 business days for CA and 4-5 business days for NY. (Monday-Friday)

UPS 3 Day Select

Takes 3 business days plus 1 day processing time. (Monday-Friday)

UPS 2nd Day Air

Takes 2 business days plus 1 day processing time. (Monday-Friday)

UPS Next Day Air

Takes 1 business day plus 1 day processing time. Monday-Friday Only, Saturday delivery requires additional $15.00 per package.

APO/FPO Welcome!

Takes 2-4 weeks plus 1 day processing time.

OnTrac

Takes 1 business day plus 1 day processing time.
(Monday-Friday)

Overnite Express

Takes 1 business day plus 1 day processing time.
(Monday-Friday)

Duties and Taxes for International Orders
Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost. Such fees will be collected upon delivery from the carriers of certain packages. These charges are the responsibility of the recipient as we only charge the transportation fees of such packages. You may check with your country's customs office to determine what these additional costs may be. Additionally you may click here to review additional information for shipments to Canada, which may apply to other countries as well.

Price Matching / Price Policy
Unfortunately, we do not currently offer price matching. For your convenience, all of our most current and lowest pricing is posted on our web site daily. Prices are not negotiable.

Warranty Information
You are entitled to the manufacturer's limited expressed warranty, if any, that accompanies the product. Monoprice makes no additional or independent warranty. All other warranties, expressed or implied, including the warranties of merchantability and fitness for a particular purpose are disclaimed.
Android Mid shall under no circumstances be liable for special, incidental, or consequential damages including loss of profit, even if it has been advised of the possibility of such damages; the maximum liability for all direct damages, if any, arising out of any action shall be limited to an amount not to exceed the purchase price of the product.

Warranty Period:
- Switches and other electronic products: 1 year
- Cables and non-electronic products: Lifetime
- Printer Toners: 1 year

Most manufacturers offer a standard warranty against defects. Such warranties typically cover the product for at least one year from the date of invoice. To look up basic warranty information, find the product using one of our searches and click on the product name to bring up the product's information. Warranty information is listed under "Product Details" near the bottom of the page. If a product proves to be defective during the covered period, call Customer Service at 86 755 28447911 and we will arrange to repair or replace your product according to the manufacturer's terms.

Back Order Policy
We will do our best to ship any back ordered or preordered product to you as soon as possible. Normally, it takes about 1-2 weeks for your product to be delivered. However the date of delivery of some items are unpredictable. Please call us by phone if you have any questions.
Call customer service at 86 755 28447911 to request a cancellation of a back order.

Errors and Omissions
Android Mid makes every effort to ensure the accuracy of the information published on our Web site(s). However, the documents and graphics published on this site may contain technical inaccuracies or typographical errors. Android Mid makes no representations about the suitability of the information and graphics presented on this site. All such documents and graphics are provided "as is" without warranty of any kind. If an error is made and a product is listed at an incorrect price, Android Mid shall maintain the right to refuse or cancel any orders placed at the incorrect price. If the order has been confirmed and charged to your credit card, Monoprice shall immediately issue a credit in the amount of the incorrect price. Note: We do not guarantee Android Mid prices listed on other Web sites or price search engines.

Android Mid Standard Terms of Sale
All sales are subject to the following terms and conditions:

1. Customer Acknowledgment.
Customer acknowledges agreement with these Terms of Sale by the placement of an order to purchase a product from Android Mid. The customer agrees that any dispute with Android Mid arising out of the Customer's purchase from Android Mid shall be brought by the customer exclusively in the state or federal courts situated in the State of California; and the customer hereby agrees that such venue is appropriate and that Android Mid agreement to sell and deliver products to the customer is dependent on this provision.

2. Purchase Price.
(a) Prices are listed in Android Mid's web site and are subject to change without notice. Prices for certain governmental, corporate, and institutional customers may be set forth in a bid or other written agreement between the parties. (b) Payment is due before shipment, unless credit terms have been arranged in advance with Android Mid's Credit Department. In such case, payment terms shall be as set forth in the credit agreement. (c) Android Mid sales and use taxes for sales made to residents of China. Android Mid shall not be liable for handling or customs charges for shipments outside the China.

3. Shipping Terms.
Android Mid will arrange payment for shipping with the carrier, but such costs are the responsibility of the customer. Risk of loss is upon the customer once Android Mid delivers the product to the carrier. Delivery times are estimates only and Android Mid shall not be liable for delays.

4. Vendor License Agreements.
The customer agrees to abide by all license provisions or end user agreement imposed by the manufacturer or publisher.

5. International.
Products sold by Android Mid , including equipment and software, may be exported from the China only in accordance with the Export Administration regulations. Diversion contrary to China law is prohibited. Customer warrants and represents that it is eligible to receive Products under China law and agrees to abide by any export or re-export restrictions imposed by the manufacturer or publisher.

6. LIMITED MANUFACTURER'S WARRANTY.
(a) Android Mid warrants that it has good title to the hardware Products it sells, and that it has proper authority to license the software products it distributes.
(b) Android Mid does not warrant the performance or integrity of any Product, but merely passes through to the Customer whatever end-user warranty the manufacturers or software publishers provide with their respective Products.
(c) YEAR 2001 DISCLAIMER. Android Mid ENCOURAGES ITS SUPPLIERS TO MAKE THEIR PRODUCTS AND SERVICES YEAR 2001 COMPLIANT. HOWEVER, Android Mid CANNOT AND DOES NOT REPRESENT OR WARRANT THAT ANY PRODUCT IT ADVERTISES OR SELLS IS FREE FROM DATE RELATED ERRORS RESULTING FROM THE TURN OF THE CENTURY (THE YEAR 2001). ANY INFORMATION PROVIDED ON PRODUCTS HAS BEEN FURNISHED BY THE MANUFACTURER AND IS PROVIDED TO END USERS "AS IS." STATEMENTS MADE TO YOU IN THE COURSE OF ANY PRIOR, CURRENT, OR FUTURE SALE ARE SUBJECT TO THE YEAR 2001 INFORMATION AND READINESS DISCLOSURE ACT. IN THE CASE OF A DISPUTE, THIS ACT MAY REDUCE YOUR LEGAL RIGHTS REGARDING THE USE OF ANY SUCH STATEMENTS, UNLESS OTHERWISE SPECIFIED BY YOUR CONTRACT OR TARIFF.
(d) Android Mid DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED BY LAW, INCLUDING MERCHANTABILITY AND USE FOR A PARTICULAR PURPOSE.

7. LIMITATION OF LIABILITY.
IN NO EVENT SHALL Android Mid BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFIT OR OPPORTUNITY. CUSTOMER'S SOLE AND EXCLUSIVE REMEDY IS STATED IN THE MANUFACTURER'S OR PUBLISHER'S END USER WARRANTY ACCOMPANYING THE PRODUCT. IN NO EVENT SHALL Android Mid LIABILITY EXCEED THE REPAIR, REPLACEMENT OR COST OF THE SPECIFIC PRODUCT PURCHASED FROM Android Mid. SOME STATES MAY NOT RECOGNIZE A DISCLAIMER OR LIMITATION OF WARRANTIES AND/OR LIMITATION OF LIABILITY SO THE ABOVE DISCLAIMERS MAY NOT APPLY. CUSTOMER MAY ALSO HAVE DIFFERENT AND/OR ADDITIONAL RIGHTS AND REMEDIES THAT VARY FROM STATE TO STATE.

8. Returns.
Returns of Products are subject to Android Mid’s current return policies which are set forth here on our website and on the shipping statement sent with each order. These policies may be subject to additional or lesser return rights adopted by the manufacturer or publisher. The Terms of Sale represent the complete and final agreement between the customer and Android Mid for the matters set forth herein and shall be supplemented only by the prices, quantity, and descriptions set forth in Android Mid's invoice for the relevant sale. Terms contained in customers' purchase orders, offers to buy, terms and conditions, and the like shall have no effect.

For Refunds: All returns for refund must be authorized by Monoprice within 30 days of the delivery date. There is NO RESTOCKING FEE applied to any return item(s). However, S&H cost is not refundable.

For Replacements: Replacements will be provided for any defective product within the specified warranty period for that product. Replacements will be the only recourse for returns after 30 days from the delivery date have passed. Monoprice will only replace item(s) for the exact same item(s) during its warranty period. Sorry, we can not exchange one item with a different item. The Product ID (PID) must be the same.

Out of Stock or Discontinued Items: If you return a product for replacement and it is Out of Stock or Discontinued when the item is received, you may be contacted by the Monoprice Customer Service team and offered a suitable replacement or option for a store credit.

All returns, whether for refund or replacement, require a Return Merchandise Authorization (RMA). Products that are returned without prior RMA and the RMA# clearly printed on the address label will be refused and sent back to the sender. Please use the label provided when your RMA is issued. If you did not receive a copy of the label in your e-mail confirmation, you can print a copy from the RMA Status page in the My Account section of the website after you have logged in.

Monoprice is not liable for packages that are lost in transit. It is highly recommended that you use a trackable shipping service when you send back your merchandise.

9. General.
(a) These Terms of Sale and any transactions made under them shall be interpreted by and be subject to the laws of China.
(b) In the event any section or portion of a section of these Terms of Sale are deemed unlawful or unenforceable, that section or portion of a section shall be stricken from the Terms of Sale, and the remaining terms shall continue in full force and effect.
(c) Android Mid shall not be responsible for damages or delays resulting from Acts of God, and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo.
(d) These Terms of Sale may be modified from time to time by Android Mid without notice, and are current as of the date of the web site. Please refer to the current web site.